package com.ruoyi.customerService.domain;

import com.ruoyi.hqfinance.domain.HqSolicitor;
import com.ruoyi.logistic.domain.NetworkName;
import lombok.Data;

import java.io.Serializable;

//客服中心-工单处理质量统计
@Data
public class CsSheetHandleQuality implements Serializable {
    private static final long serialVersionUID = -9043661504151247389L;
    //网点名称
    private Integer networkNameId;
    //承包区信息
    private Integer contractAreaNameId;
    //渠道维度
    private Integer sheetChannelId;
    //类型维度
    private Integer sheetTypeId;
    //处理人维度
    private Integer processorId;
    //首跟超时率
    private Double firstTimeoutRate;
    //应首跟量
    private Integer firstTimeoutNum;
    //处理超时率
    private Double handleTimeoutRate;
    //应处理量
    private Integer handleTimeoutNum;
    //被投诉率（万件）
    private Double complaintRate;
    //工单完结率
    private Double sheetCompletionRate;
    //一次性解决率
    private Double oneTimeResolutionRate;
    //平均处理时长
    private Double avgHandlePeriod;
    //平均首跟时长
    private Double avgFirstPeriod;

    private String networkName;

    private String contractAreaName;

    private String sheetChannel;

    private String sheetType;

    private String hqSolicitor;
}
